Find useful videos to help you with ordering and managing faults for our Hosted Communications Services (HCS) products.
Help & support
Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides.
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How do I place an order?
Watch this video to find out how to place an order for your chosen HCS product.
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How do I amend an order?
Watch a step-by-step guide on how to amend your order.
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How do I add to a product or service?
This video will show you how to add to your existing product or service.
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How do I modify an asset?
Watch this video to find out how to modify your asset.
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How do I cease an asset?
This video will show you how to cease an asset.
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How do I raise a fault?
Watch this video to find out how to raise a fault, and get help with diagnosing faults.
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How do I amend a fault?
This video will show you how to amend a fault and update the information you've previously provided.
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How do I cancel a fault?
Watch this short video to find out how to cancel a fault.
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