Discover how diagnosing and raising an Ethernet fault is now quicker than ever with our new online process.
Help & support
Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides.
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Introduction to the Business Zone Diagnostics and Faulting journeys
An introduction to the Ethernet diagnostics and fault journeys now available in Business Zone.
We're replacing Eco Plus with a new improved online diagnostics and fault journeys for Ethernet. Accessed via Business Zone, the new journey will allow you to diagnose and raise Ethernet faults faster and easier.
- Ease of use. Diagnosing and raising Ethernet faults is now easier due to an intuitive and more guided experience.
- Improved information. You can now see more information about your service and settings to help you fault easier.
- Saves time. Raising a fault is now much faster. There’s fewer questions and more pre-populated fields.
Feedback for the new journey has been overwhelmingly positive compared to Eco Plus. We'll continue to listen to your feedback to improve our diagnostics and fault journeys even further.
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How to get access to Business Zone (pptx - 1.67 MB) - 17/09/2018
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Introduction to the Business Zone diagnostics and fault journeys (pptx - 457 KB) - 25/06/2018
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Diagnosing a fault
We’ll show you how to diagnose a fault for Ethernet
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Ethernet diagnostics journey explained (pptx - 1.47 MB) - 17/05/2018
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How to run the standalone diagnostics test (pptx - 1.42 MB) - 17/05/2018
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Ethernet - Getting access to the Ethernet diagnostic and fault journeys (pptx - 1.67 MB) - 17/05/2018
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Ethernet - Introduction to the new ethernet diagnostic and fault journey (pptx - 457 KB) - 17/05/2018
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How to apply and remove a loopback (pptx - 1.61 MB) - 17/05/2018
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How to run an end to end ping test (pptx - 1.89 MB) - 17/05/2018
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Ethernet equipment and settings checks - videos
Watch our videos showing you how to check your Ethernet Equipment and Settings.
Ethernet Fibre EAD Checks
Watch our videos showing you how to check your EAD Ethernet equipment and service.
Ethernet Fibre WES Checks
Watch our videos showing you how to check your WES Ethernet equipment and service.
Ethernet Copper Checks
Watch our videos showing you how to check your Copper Ethernet equipment and service.
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How to raise a fault
We’ll show you how to raise a fault for Ethernet
Watch our video showing you how to raise an Ethernet fault.
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